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Electronic Puff (operated by E A Carey (Europe) Ltd) understands that our customers value their personal information, and as a result care about the way it is used and shared. We therefore guarantee that we will not pass on your personal data to a third party, and that any personal data will be processed fairly and lawfully. By visiting electronicpuff.co.uk you are accepting the practices detailed in this Policy Statement.

Who are we?

Electronic Puff is operated by a privately owned company based in Guernsey in the Channel Islands. We have been selling online and mail order to the UK and international markets for over 35 years.

Our postal address is:
Electronic Puff 
Box 340
St Peter Port
Guernsey
GY1 3UN

Alternatively we can be contacted via email at:
admin@electronicpuff.co.uk

Collection and use of personal information

Our primary purpose for collecting data is to process customer orders in the most efficient manner. We may also use this data to update you about our products and services. This data will normally consist of:

Name
Address
Email address
Payment details

We are required by Law to obtain your consent to use your data. If you provide us with any data via our website we assume that you have given your consent. Consent can be withdrawn by writing to us at the address provided above.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Rights of Access and Rectification/Erasure

Under the Law you have the right to be given a copy of your personal data as held by us. Any request must be made in writing to the address provided above, and may be subject to a small administration fee. You also have the right via the same channels to have this data corrected, if inaccurate, or erased if you believe we do not have a legitimate reason for retaining it. We undertake to carry out any amendments promptly.

Cookies

Many websites, including our own, utilise programs known as cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive. These are regarded as a standard internet method for storing data that may assist in the transaction process, such as a user's domain name, or to understand how you use our website, and are stored on your browser. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

Terms of Usage

Electronic Puff aims to provide accurate and up-to-date information on its website. However, there can be no guarantee regarding the quality of the information published. Electronic Puff reserves the right to alter this policy at any time. Continued use will be deemed to be acceptance of these changes.

Opt-Out E-News

On the checkout page there is a checkbox which is pre-filled in so that you automatically receive our regular e-newsletters containing special offers and features about new product etc. We send it out about once per month, and you can unsubscribe anytime if you no longer wish to receive them. You may also un-tick the checkbox on the checkout page if you don't wish to receive them. There is no obligation to be subscribed to our newsletter, it is purely the best way for us to let you know of the latest happenings here at Electronic Puff. So, if you are happy to receive some cracking offers and articles related to the world of pipesmoking then leave the box checked, and we thank you for doing so. By all means forward the news to friends who you think may also be interested.