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Customer Service

  • Shipping & Delivery

    Our p&p charges are as follows:

    Standard post 2 day delivery    £2.50

    Priority Service 1-2 days            £3.50

    Orders of a total value > £30     FREE

    International Shipping          £4.99


  • Returns & Replacements

    If a product arrives damaged or faulty the customer must contact us within 7 working days nforming us of the issue.  Upon return of the item to us we will provide a direct replacement or refund in consultation with the customer once we have confimed the fault.  Return postage will also be refunded upon proof of amount.  If a direct replacement is unavailable we will replace with a similar item of higher value unless a refund has been requested.  Vaping hardware is provided with a warranty period of 3 months unless otherwise stated.  Items must be returned in full and original packaging.  If a product has clearly been used for a significant amount of time, or if the fault has been caused by improper use no replacement or refund will be made, however if the problem is fixable we will do so at a charge to be agreed with the customer.

  • Ordering

    Our order processing system is state of the art and we endeavour to despatch stock products within 24 hours from the time of order, and in many cases despatch on the same day.

  • Payment, Pricing & Promotions

    Our advanced Shopping Cart will guide you through the checkout process and inform you of the payment choices available. In short, you are able to pay directly via a Credit/Debit Card or use Paypal should you so require.  Your statement may show payment to EA Carey (Europe) Ltd.  Other payment methods may be introduced from time to time.  Prices include all taxes and charges payable. Promotions are at the discretion of Electronic Puff.

  • Viewing Orders

    Upon placing an order you will receive a confirmation email - please inform us immediately if there is a problem with the order you have placed as once it has been despathced we may not be able to asist you further until the goods arrive.  Orders placed can be viewed if you have created an Account.

  • Updating Account Information

    The Account system allows you to Log In and update your perosnal information and review previous orders, etc.

  • Terms & Conditions

    Electronic cigarettes are not to be used by those under eighteen.

    This product should not to be bought for or supplied to people under the age of eighteen years.

    ElectronicPuff take no responsibility for the irresponsible distribution of the product to persons under the age of eighteen years and/or the misuse of the product in any shape, form or manner. All Contents within ElectronicPuff are intended for use by smokers of a legal age (over 18’s) and not by children, women who are pregnant or may become pregnant or any person with an elevated risk of, or pre-existing condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure, asthma, or those who are sensitive to nicotine, propylene glycol, or vegetable glycerine.

    Dependant upon your choice of e-liquid some contents within ElectronicPuff will contain nicotine. Nicotine is an addictive substance and can be fatal if consumed incorrectly. Nicotine is highly addictive and may be dangerous to your health. Nicotine can be highly addictive and habit forming. Although our products do not contain harmful toxins, we do not wish to condone or cultivate the culture of smoking in persons under the age of eighteen years.

    Neither electronic cigarettes nor the use of the products we sell will cure an addiction to nicotine. Please ensure all our products are kept in a locked unit and out of reach of children/minors/anyone who should not be consuming nicotine and pets. We have the right to cancel an order at anytime, should we feel the buyer is a minor or if someone is buying on behalf of a minor. We do not accept any liability for the use of these products in any circumstances. Our products may also contain small parts and are therefore a choking hazard. Both electronic cigarettes and tobacco deliver nicotine to the user, but our products are not intended to be used as a therapeutic alternative to tobacco.

    Contents within ElectronicPuff may be poisonous if orally ingested. If you know someone has consumed your nicotine product they should seek immediate medical assistance. If you experience any side effects or possible side effects, stop using the product immediately and consult a Doctor.

    Our Products are intended for use only by responsible adult smokers/vaporizer users over the age of 18 (or the legal smoking age of your Country). Contents within ElectronicPuff are not intended to treat, prevent or cure any disease or condition.



    You may not use the Electronic Puff website for any of the following purposes:

    • disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material
    • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice
    • gaining unauthorised access to other computer systems
    • interfering with any other person's use or enjoyment of the Electronic Puff site
    • breaching any laws concerning the use of public telecommunications networks
    • interfering or disrupting networks or web sites connected to the Electronic Puff site
    • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner

    You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlement sums paid by us as a result of any settlement agreed by us arising out or in connection with:

    • any claim by any third party that the use of the Electronic Puff site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
    • any claim by any third party that the use of the Electronic Puff site by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
    • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Electronic Puff site by you.

    Availability of the Electronic Puff site

    Although Electronic Puff aims to offer you the best service possible, we make no promise that the services at the Electronic Puff site will meet your requirements. Electronic Puff cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to and we will attempt to correct the fault as soon as we reasonably can. 

    Your access to the Electronic Puff site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Electronic Puff will attempt to restore the service as soon as it reasonably can. 

    EA Carey (Europe) Ltd liability

    The Electronic Puff site is provided without any warranties or guarantees. You, the user, must bear the risks associated with the use of the Internet and the products supplied. 

    The Electronic Puff site may provide content from other sites or resources and while we try o ensure that material included on the site is correct, reputable and of high quality, Electronic Puff cannot accept responsibility if this is not the case. Electronic Puff will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the site. If Electronic Puff is informed of any inaccuracies in the material on the site we will attempt to correct them as soon as we reasonably can. 

    In particular, we disclaim all liabilities in connection with the following:

    • incompatibility of the Electronic Puff site with any of your equipment, software or telecommunications links
    • technical problems including errors or interruptions of the Electronic Puff site
    • unsuitability, unreliability or inaccuracy of the Electronic Puff site
    • inadequacy of the Electronic Puff site to meet your requirements

    To the full extent allowed by applicable law, you agree that we will not be liable to you and/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Electronic Puff site.

    Third Party Websites

    As a convenience to Electronic Puff customers, the Electronic Puff site may include links to other web sites or material which are beyond our control and therefore our responsibility. All such links should be used at your own discretion and only in conjunction with the terms and conditions relevant to the link site.

    Advertising and Sponsorship

    Part of the Electronic Puff site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Electronic Puff site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

    International Use

    Electronic Puff makes no promise that materials on the Electronic Puff site are appropriate or available for use in locations outside the United Kingdom.

    Price & Payment

    Prices are subject to change without notice. The price payable by you is the price of the product displayed on the website at the time of placing your order. 
    In the event of your ordered goods being out of stock, we will not take payment from your card until the goods are in stock.

    Right to cancel

    You have the right to cancel your purchase contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

    To exercise the right to cancel, you must inform us Electronic Puff, PO Box 340, St Peter Port, Guernsey GY1 3UN, E-mail of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

    Effects of cancellation

    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

    We will make the reimbursement without undue delay, and not later than (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

    You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

    You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


    All products (including free gifts) are subject to availability while stocks last. We reserve the right to withdraw any products from sale without incurring liability. 
    Should any products ordered be out of stock we will inform you as soon as possible.


    Please refer to our Privacy Policy for details.

    If you breach these Terms and Conditions and EA Carey (Europe) Ltd ignores this, EA Carey (Europe) Ltd will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.